Today, the Canada Border Service Agency (CBSA) issued a notice to stakeholders to inform them of a scheduled system outage which will occur on the morning of September 7, 2024.<\/p>\n
Further details from the agency regarding the planned outage, including steps they will be taking to mitigate any potential impacts, and contingency procedures, can be found below.<\/p>\n
Scheduled CBSA System Outage for Maintenance\u00a0<\/em><\/strong><\/p>\n We are writing to inform you that the Canada Border Services Agency is preparing a scheduled, planned system outage to conduct\u00a0maintenance\u00a0during the morning of September 7, 2024 (EDT).<\/strong><\/em><\/p>\n Many systems in the traveller and commercial streams\u00a0will not be available\u00a0<\/strong>during the outage.\u00a0The following systems are expected to\u00a0remain available<\/strong>\u00a0during the outage:<\/em><\/p>\n o\u00a0\u00a0\u00a0CBSA website<\/a><\/em><\/p>\n o\u00a0\u00a0\u00a0CBSA Assessment and Revenue Management (CARM)<\/a><\/em><\/p>\n The CBSA has contingency plans in place to continue travel and trade processing without compromising the safety and security of Canada. Our frontline operations will adopt mitigation measures to complete any verifications\u00a0<\/em>manually, as required. To further minimize disruption the slowdown will happen during non peak hours in most areas. Throughout the duration of the planned outage, CBSA management intends to work collaboratively with you to facilitate arriving passenger flows and border clearances until the planned outage is complete and systems are back online.\u00a0<\/em><\/p>\n The CBSA will make every effort to ensure an adequate number of primary inspection lines are open to address volumes while at the same time maintaining normal operations such as customs and immigration services, secondary examinations, enforcement activities, and commercial processing. The CBSA uses a number of strategies to help minimize border wait times. The Agency\u2019s operational plans include the effective use of all of the resources available based on anticipated traveller and commercial volumes, which includes ensuring an adequate number of primary inspection lanes are open and staffing levels are reflective of service demand.<\/em><\/p>\n Commercial importers<\/em><\/strong>\u00a0are encouraged to refer to the contingency procedures, or be prepared to resume transmission once the system is available. The procedures to follow during system outages or interruptions can be found in the commercial procedures during scheduled and unscheduled outages\u00a0<\/em>System Outage\u00a0Contingency\u00a0plan,<\/a><\/em>\u00a0which is available on the web site\u00a0<\/em>https:\/\/www.cbsa-asfc.gc.ca\/eservices\/contingency-urgence\/menu-eng.html<\/a>\u00a0<\/em>.<\/em><\/p>\n For highway carriers<\/em><\/strong>, if you are proceeding to the border during the planned outage, please ensure all drivers are provided with the correct paperwork to present at arrival.<\/em><\/p>\n The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.<\/em><\/p>\n The CBSA will communicate to inform the travelling public know about this upcoming outage. This will be done through social media posts, web alerts, and outreach to media outlets.\u00a0<\/em><\/p>\n \u00a0Nous vous \u00e9crivons pour vous informer que l\u2019Agence des services frontaliers du Canada pr\u00e9pare une interruption programm\u00e9e et planifi\u00e9e des syst\u00e8mes pour effectuer des travaux\u00a0d\u2019entretien\u00a0au cours de la matin\u00e9e du 7 septembre 2024 (HAE).\u00a0<\/strong>\u00a0<\/em><\/p>\n De nombreux syst\u00e8mes des volets voyageurs et commercial ne seront pas disponibles pendant la panne.\u00a0Les syst\u00e8mes suivants devraient\u00a0rester disponibles<\/strong>\u00a0pendant la panne\u00a0<\/em>:<\/em><\/p>\n o\u00a0\u00a0\u00a0<\/em>Site Web de l’ASFC<\/a><\/em><\/p>\n o\u00a0\u00a0\u00a0<\/em>Gestion des cotisations et des recettes de l’ASFC (GCRA)<\/a><\/em><\/p>\n L\u2019ASFC a mis en place des plans d\u2019urgence pour poursuivre le traitement des voyageurs et du commerce sans compromettre la s\u00e9curit\u00e9 et la s\u00fbret\u00e9 du Canada.\u00a0Nos op\u00e9rations de premi\u00e8re ligne adopteront des mesures manuelles, au besoin. Afin de minimiser davantage les perturbations, le ralentissement se produira pendant les heures creuses dans la plupart des r\u00e9gions. Pendant\u00a0toute la dur\u00e9e de l\u2019arr\u00eat pr\u00e9vu, la direction de l\u2019ASFC a l\u2019intention de travailler en collaboration avec vous pour faciliter la circulation des passagers \u00e0 l\u2019arriv\u00e9e et les contr\u00f4les frontaliers jusqu\u2019\u00e0 ce que l\u2019arr\u00eat pr\u00e9vu soit termin\u00e9 et que les syst\u00e8mes soient de nouveau en ligne.\u00a0<\/em><\/p>\n L\u2019ASFC s\u2019efforcera de s\u2019assurer qu\u2019un nombre suffisant de lignes d\u2019inspection primaire sont ouvertes pour traiter les volumes tout en maintenant les op\u00e9rations normales telles que les services de douane et d\u2019immigration, les examens secondaires, les activit\u00e9s d\u2019ex\u00e9cution de la loi et le traitement commercial. L\u2019ASFC utilise un certain nombre de strat\u00e9gies pour aider \u00e0 r\u00e9duire les temps d\u2019attente \u00e0 la fronti\u00e8re. Les plans op\u00e9rationnels de l\u2019Agence comprennent l\u2019utilisation efficace de toutes les ressources disponibles en fonction du nombre pr\u00e9vu de voyageurs et de commerces, ce qui comprend l\u2019ouverture d\u2019un nombre suffisant de voies d\u2019inspection primaire et l\u2019\u00e9tablissement d\u2019un nombre suffisant de voies d\u2019inspection primaire et de niveaux de dotation qui refl\u00e8tent la demande de services.<\/em>\u00a0<\/em><\/p>\n Les importateurs commerciaux\u00a0<\/em><\/strong>sont encourag\u00e9s \u00e0 se r\u00e9f\u00e9rer aux proc\u00e9dures d\u2019urgence ou \u00e0 se pr\u00e9parer \u00e0 reprendre la transmission une fois que le syst\u00e8me sera disponible. Les proc\u00e9dures \u00e0 suivre en cas de panne ou d\u2019interruption du syst\u00e8me se trouvent dans le plan d\u2019urgence en cas de panne programm\u00e9e et non programm\u00e9e\u00a0<\/em>Plan d\u2019intervention en cas de pannes de syst\u00e8me de l\u2019ASFC (cbsa-asfc.gc.ca)<\/a><\/em>disponible sur le site Web\u00a0<\/em>https:\/\/www.cbsa-asfc.gc.ca\/eservices\/contingency-urgence\/menu-fra.html<\/a><\/em>\u00a0.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/em><\/p>\n Pour les transporteurs routiers<\/em><\/strong>, si vous vous rendez \u00e0 la fronti\u00e8re pendant la panne pr\u00e9vue, assurez-vous que tous les conducteurs re\u00e7oivent les bons documents \u00e0 pr\u00e9senter \u00e0 l\u2019arriv\u00e9e.<\/em><\/p>\n L\u2019ASFC acceptera les documents papier pendant une panne et aucune p\u00e9nalit\u00e9 ne sera impos\u00e9e en vertu du RSAP pour les infractions li\u00e9es \u00e0 l\u2019IPEC r\u00e9sultant de cette panne.<\/em><\/p>\n L\u2019ASFC communiquera pour informer le public voyageur de cette panne \u00e0 venir. Cela se fera par le biais de publications sur les m\u00e9dias sociaux, d\u2019alertes Web et de sensibilisation des m\u00e9dias.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" Today, the Canada Border Service Agency (CBSA) issued a notice to stakeholders to inform them of a scheduled system outage which will occur on the morning of September 7, 2024….<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[15],"tags":[103],"class_list":["post-3746","post","type-post","status-publish","format-standard","hentry","category-border-customs","tag-cbsa"],"acf":[],"_links":{"self":[{"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/posts\/3746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/comments?post=3746"}],"version-history":[{"count":0,"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/posts\/3746\/revisions"}],"wp:attachment":[{"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/media?parent=3746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/categories?post=3746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cantruck.ca\/fr\/wp-json\/wp\/v2\/tags?post=3746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}